Frequently Asked Questions

Below we have listed the most frequently asked questions and the corresponding answers for coach travel:

Where / How can I buy a ticket?

The majority of the tickets can be bought directly on this website, but and you also get offers of our partner-web shops.
Depending on your desired route - you will be automatically passed on.
Please note: The deadline for online booking ist 24 hours before departure.

Tickets for all lines are sold at our VIB Vienna International Busterminal in Vienna Erdberg.

Are there any fare reductions?

Most of our carriers offer special rates for children and youth, partly for senior citizens and holders of a disabled pass.
The exact conditions and age restrictions vary from carrier to carrier, please find all the details directly on the specific timetables.

The special rates are also displayed during the booking process and can be selected by drop down-menu (by switching form "adult" to child").

Some carriers also offer special rates for people with a disability certification respectively for their companions. For details, please contact: info@vib-wien.at

Furthermore, we repeatedly have promotional activities at special rates. Please note that these offers are always related to very special terms and conditions.

When is the latest online reservation time?

You can buy a ticket online up to 24 hours before departure!

Please also keep in mind a chance to print out your ticket, because at our check-in only tickets in paper form will be accepted.

Which browsers ensure a smooth booking process?

To ensure that your booking takes place smoothly, it is best to use a recent browser version. The current browser versions can be found under the following links:

Why do I have to annonce my name for a ticket purchase?

For transportation across borders, we are obligated to keep a list with all passenger names, so that in case of border controls information can be provided quickly and without any complications.

Which payment methods are available in the ticket shop?

For online booking we accept all current payment methods:

For online credit card payment, you must provide your credit card number, expiration date, name of the cardholder and the three digit security code. Your security code provides additional security for online payment and usually consists of the last three digits of the number on the back of the credit card. The security code is usually printed on the signature panel.

Our site secures your payment data with SSL encryption.
You can easily check whether the connection between your computer and the shop is secure: If the connection is secure, a padlock in the bottom right corner of the browser window (Internet Explorer and Firefox), the right of the address bar (Chrome) or right will appear top of the browser window (Safari).

 

How do I receive my ticket?

By online booking your ticket will be sent to the specified email address. This may take up to 2 hours.

By purchase at our sales places your ticket will be issued immediately.

 

Do I have to print out my ticket?
Yes! Please print out your ticket because at check-in only paper tickets are accepted.

If you book online, your ticket will be sent to the specified e-mail address (of not, please check your spam filter first).
Please take care when printing out that your ticket is good legible.
Will I receive an invoice?

The tickets of our webshop serve as invoices as defined by the Value-Added Tax Act (UStG). This naturally means that they permit pre-tax deduction, if applicable. All information required by the Section 11(9) of the Value-Added Tax Act (UStG) can be found on the ticket.

Can I reserve a special seat?

When purchasing a ticket, a seat is guaranteed.

Unfortunately it is not possible to reserve a specific seat.
Therefore, there is free seating.

Do I get call center information about still available seats?

No, sorry. Please note that our call center does not provide information about available seats.

If a certain route is no longer available online, the bus is either fully booked or the booking deadline (24 hours before departure) has already expired.

Can I also buy my ticket directly from the bus driver? (shortly before departure)

Unfortunately, this is not possible.

Please therefore purchase your ticket in time either online or at one of our sales locations. There you also have the opportunity to buy a last minute ticket, provided there are still seats available.

Where can I get a last minute ticket?

For passengers who do not have a valid ticket shortly before departure, it is possible to purchase one at our sales counters, provided there are still seats available.

But we highly recommend to buy your ticket on time, because especially before the holiday season or public holidays, our buses may be fully booked.

Can I change my ticket?

A ticket transfer to another name or another day of departure is possible for a fee of EUR 8, -.

Please announce your change request by E-mail to info@vib-wien.at or directly at the VIB ticket counter.

Please note: Rebooking of tickets, which were acquired as part of promotional events at special prices, are generally not possible.

Can I cancel my ticket?
In case of ticket cancellation up to 8 days before departure EUR 6,- will be charged.
Within 1-7 days before departure, the cancellation fee is EUR 10,-.

There is no refund of the fare for passengers who have missed their departure. 2 hours before the departure and after the departure date (no start of the journey, so-called no-show) 100% cancellation fees will be deducted.


Refunds can be made by E-mail to info@vib-wien or directly at the ticket office of the VIB.
Tickets purchased at discounted rates or subject to specific booking requirements may not be refunded or rebooked.


In case of unforeseen circumstances such as war, political assemblies or epidemics the carrier may cancel the trip and has to refund the paid fare without deduction. Additional claims of the passenger will not be accepted by the carrier.

Is my ticket transferable?

In cross-border traffic the correct name of the traveling passenger has to be stated on the ticket mandatory, therefore it is not allowed to pass an issued ticket to a third party.

But before your departure - for a processing fee of EUR 8,- - your ticket can be transferred to another person (name change).
Name changes can be made only in the ticket issuing office.

The only exception: For tickets booked on our website, please contact our staff at info@vib-wien.at in order to change the name of the passenger on your ticket. 
 

How many pieces of luggage can I take free of charge?

The luggage is usually limited to two pieces (normal size) and a hand luggage per person, unless another condition is made by the carrier.

Please label your baggage with your name, address, telephone number and your destination.
Please keep in mind that in some cases additional charges (insurance e.g.) for baggage are levied.

Inform yourself about the specific transport conditions of each carrier, wherein you also find the fixed maximum amount for lost luggage - usually here the fault of the driver will have to be demonstrated.

Can I also take additional luggage?

Additional luggage will only be transported if there is enough space available and an extra fee will be charged.
It is the drivers decicion if extra luggage can be carried, therefore the transport can not be guaranteed.

Please inform yourself about the specific transport conditions of each carrier, wherein you also find the fixed maximum amount for lost luggage - usually here the fault of the driver will have to be demonstrated.

What are the regulations for hand luggage?

As hand luggage only handbags, backpacks, MP3 players, laptops, etc. may be taken on board. It is not allowed bring big items into the passenger cabin, because they can block the emergency exits.

Please note: Blaguss Reisen GmbH doesn't take responsibility for burglary or damages on your luggage. So please pay attention to your hand luggage throughout the journey and do not leave your luggage unattended!

Is it possible to transport a stroller?

Yes, if the stroller is collapsible. The transportation is free of charge and you also don’t have to inform us in advance.

Please understand, that not collapsible strollers cannot be transported (limited space).

Can I also transport bulky luggage?

Bulky luggage like surfboards, skis, bicycles, fragile or expensive items etc. will only be transported in exceptional cases.

Please inform yourself in time about the specific transport conditions of each carrier:

Unaccompanied children & youth - What is to consider?

Children and adolescents under 16 years must always be accompanied by an adult.
If this person is not the guardian a written consent of the guardian is needed.
For safety reasons, a carriage of unaccompanied children and young people will be denied!

Persons over 16 years until the age of 18 are allowed to travel alone, a written consent of parent or guardian is however mandatory.


Download authorisation paper general dt./en
Download authorisation paper for Bosnia and Herzegovina
Download authorisation paper for Croatia
Download authorisation paper for Italy
Download authorisation paper for Serbia
Download authorisation paper for Slovenia

ATTENTION: Abroad the youth protection laws of the destination country are applicable!
For detailed information please contact the embassy or consulate of the specific country.

Follow this link to see the legal regulations of the Austrian Foreign Ministry:
http://www.bmeia.gv.at/en/travel-stay/travel-information/special-target-groups/children-and-young-people/

Are there special rates for children?

The majority of our carriers offers special rates for children.
The exact conditions and age restrictions vary from carrier to carrier, please find the information on your specific timetable.

Children rates are also displayed during the booking process and can be selected by drop down menu.

Are there child seats in the buses?

We do not have child seats in our buses but 2-point seat belts (lap belt), to fasten them.
Please bring along your own child seat!

Please note the seat belt obligation for children as well as for adults on all our trips!

Is it possible to transport a stroller?

Yes, if the stroller is collapsible. The transportation is free of charge and you also don’t have to inform us in advance.

Please understand, that not collapsible strollers cannot be transported (limited space).

May I bring my pet with me?

Provided that the driving time does not exceed 5 hours, animals may be transported.
For the animal a seat is to be paid.

As the different carriers have specific transportation regulations please contact our sales staff info@vib-wien.at in any case.

Which travel documents do I need?

In cross-border transport valid travel documents such as passports or identity cards are mandatory.
Please note that a driving license is not a valid international travel document and not sufficient even within the Schengen agreement.

It is in the responsibility of the passenger to inform about relevant entry requirements (Visa, etc.) of all countries located along the route. Of course our staff is glad to help you if you have any questions: info@vib-wien.at

For alone traveling children and adolescents, please do not forget carry a written consent and a copy of the passport of the parent or guardian with you.

If you are prevented from participating your journey due to lack of Visa or expired travel documents, the above cancellation conditions apply.

Please note that our staff may carry out a prior check of travel documents.
For passengers who are not Austrian citizens, we are legally obliged to check the travel documents.

Please note: Border stays will not be extended for the completion of customs formalities or for Visa applying.

How long before departure shall I be there?

For passengers who are already in possession of a valid ticket, it is sufficient that they are half an hour before departure at the bus stop.

Then the "check in" starts (travel document control, acceptance of the ticket, the loading of luggage and the allocation of the seats).

For passengers who do not have a valid ticket shortly before departure, it is possible to purchase one at our sales counters, provided there are still seats available.

We recommend to buy your ticket on time, because especially before the holiday season or public holidays, our buses may be fully booked.

Where do I have to show my ticket?

Please present your ticket directly to the bus driver as a printout of the booking confirmation either at check-in at the bus station or directly to the bus driver when boarding.

When boarding the bus please ensure that the appropriate section of your ticket will be demolished. This is very important because at this time a mistake can be easily corrected. A later notice of removal of the right ticket section on can cause return problems.

What should be considered with the indicated departure times?

The published timetables are local departure times, please consider possible time shifts.

In case of deviations the times indicated on the ticket will apply. Due to the number of different lines and partners changes within the valid timetable period may appear.
If you are unsure please contact our sales staff: info@vib-wien.at

How do I find the right bus?

We are selling tickets for various international carriers.
You can find the name of your carrier right on top of your ticket under "line (carrier)".

When searching for your bus please consider the destination panels in the front windows of the buses.

Can I also buy my ticket directly from the bus driver? (shortly before departure)

Unfortunately, this is not possible.

Please therefore purchase your ticket in time either online or at one of our sales locations. There you also have the opportunity to buy a last minute ticket, provided there are still seats available.

What if I have lost my ticket?

Please keep your ticket carefully because lost or stolen tickets are generally not replaced.
In case of lost you have to buy a new ticket at full price.

But: If you purchased a replacement ticket and the original should be found again, you'll get the contained therein travel sections replaced.

Where can I get a last minute ticket?

For passengers who do not have a valid ticket shortly before departure, it is possible to purchase one at our sales counters, provided there are still seats available.

But we highly recommend to buy your ticket on time, because especially before the holiday season or public holidays, our buses may be fully booked.

Does every bus have a toilet?

All our buses are equipped with toilet facilities! These are located in the middle entrance area and can be used any time.

If these facilities are out of service, we will strive to fix it as quickly as possible.
However, Blaguss Reisen GmbH cannot be held liable for the toilets being out of service.

Are the buses equipped with air-conditioning?

Most buses are equipped with air conditioning, but we cannot guarantee this for all carrieres.
If in doubt, please inquire in advance by e-mail at info@vib-wien.at

Kicking problems while driving such as poor air conditioning or insufficient heating, please contact your driver so that the inconvenience can be eliminated immediately.

Is it allowed to eat and drink on the bus?

Generally it is up to the individual bus driver to prohibit snacks and drinks during the journey but basically it is permitted to consume self brought snacks and drinks.

But please make sure to consume no strong-smelling foods, other passengers could feel disturbed.

In all buses it is strictly prohibited to consume alcohol or drugs.

Is it allowed to smoke on the bus?

Smoking is strictly prohibited, thanks for your understanding!

Do the buses take breaks during the trip?

Except for the regular intermediate stops there are no breaks.
There are toilets and service on board so that no further breaks are necessary and we can take you quickly to your destination.

May I leave the bus at a stop?

Please follow the instructions of the bus driver.
Basically, an exit is not possible because the time is limited and the schedule must be strictly adhered to.

Are the buses handicapped accessible?
Unfortunately, most of the buses are currently not handicapped accessible.
For the future a special attention is placed on accessibility.

For questions regarding accessibility, please contact our sales staff: info@vib-wien.at
Are there benefits to people with disability certification?
Some carriers offer special conditions for people with a disability certification respectively for their companions.
For detailed information, please contact our sales staff: info@vib-wien.at

 

Are there seat belts in the buses?

Of course all our Eurolines buses are equipped with seat belts.
Our coaches have 2-point seat belts (lap belt), these can also be used to fasten a child seat you brought along.

Please note the seat belt obligation on all our trips!

Are there also rest periods for bus drivers that must be adhered to?

Of course, the statutory rest periods are very important to us and are therefore always strictly complied and controlled.
So you can be sure that you always ride with a well-rested driver.

Are all bus drivers well educated and trained?

Of course. All of our bus drivers are fully trained and regularly take part in driving and safety training programs.

What maintenance measures do the buses undergo?

All buses and their electronic devices are strictly checked and serviced regularly!
Of course all legal requirements are strictly adhered.

In case of emergency

Through continuous safety trainings our bus drivers are always up to date in terms of first aid and emergency procedures.
You can rely that in extreme situations they will act highly professional.

Of course, also our buses are equipped with the latest safety technologies.

We wish you a relaxing ride!